Our Disclosures

Please read these Terms carefully before you accept. We draw your attention to our privacy policy (on the Site), clause 1.8 (Variations), clause 3 (Fees and recurring services), and clause 10 (Liability).

We may receive a benefit (which may include a referral fee or commission) if you visit certain third-party websites through links in the Services or for featuring certain goods/services on the Services.

These Terms do not intend to limit your rights and remedies at law, including any Consumer Law Rights.

1. Engagement and Term

These Terms apply from the time you agree to these Terms until they are terminated in accordance with their terms (Term). Subject to your compliance, we provide you with access to the Services.

Where we require access to your premises or systems to provide the Services, you agree to provide such access free from safety risk.

Where Services include an API, you must only use the API in accordance with documentation we provide through our Site or otherwise.

If we provide new or beta services, you acknowledge such services are developmental, used at your own risk, may be discontinued at any time, and are for evaluation only (not production use).

Where you engage third-party systems alongside the Services, those third parties are independent of us and you are responsible for their goods/services unless we expressly agree otherwise.

We may amend these Terms by written notice. By clicking “I accept” or continuing to use the Services after notice (or 30 days after notice, whichever is earlier), you agree to amended Terms.

2. Account

You must sign up for an Account to access and use the Services. You may invite Authorised Users under your Account and remain responsible for their acts/omissions.

You must keep information true/accurate/complete and up to date, keep credentials secure, and notify us of suspected unauthorised access. If you close your Account, you and your Authorised Users lose access.

3. Fees

Paid Services may include one-time purchases or recurring services. Features, limitations, fees and billing cycles are set out on our Site.

Recurring services are billed at the beginning of each billing cycle and auto-renew at the end of each Service Term unless cancelled through your Account.

Upgrades take effect immediately with pro-rata charging. Downgrades take effect at the beginning of the next billing cycle.

For annual Service Terms, we provide a renewal reminder at least 30 days before renewal.

If fees are unpaid, we may suspend access and charge interest at the RBA cash rate + 2% p.a., calculated daily and compounding monthly.

• Free trials may be offered for certain Paid Services.
• You must not pay by fraudulent or unlawful means.
• You are responsible for applicable taxes/levies unless law requires us to collect on your behalf.

4. Licence

During the Term, we grant you and your Authorised Users a non-transferable right to use the Services in accordance with these Terms.

For one-time purchases, access continues for the specified duration or earlier termination. For recurring services, access continues only while fees are paid.

You must not misuse the Services, interfere with operation, introduce malicious code, circumvent security, reverse engineer, or use the Services for bureau/resale/time-sharing/concurrent single-login use.

5. Artificial Intelligence Services

Our Services include AI capabilities such as chatbot queries, monitoring/analysis, dispute assistance, and content generation.

AI outputs are intended for general information and business assistance only, and do not constitute legal, financial, tax, or compliance advice.

You must independently verify AI-generated information and apply human oversight and professional judgment before acting.

Where you sync email for dispute monitoring, you grant permission for access/analysis for relevant purposes and confirm you hold required rights/consents.

You must not use Services for High-Risk Use where failures could cause legal/regulatory breaches or harm. High-Risk Use is at your own risk.

• Outputs may be inaccurate or non-unique across users.
• We may change AI systems used in the Services.
• You are responsible for ensuring AI-generated content complies with applicable law.

6. Availability, Disruption and Downtime

We strive to keep Services available but do not guarantee 100% uptime. Services may be disrupted for scheduled/emergency maintenance.

Services may rely on third-party providers. To the maximum extent permitted by law, we are not liable for disruption caused by those third parties.

Where possible, we provide reasonable notice of disruptions.

7. Intellectual Property and Data

We own all intellectual property rights in the Services and related content. You must not copy or misuse IP without written permission.

Subject to compliance with Terms, we grant a non-exclusive, revocable, non-sublicensable, non-transferable licence to view content for internal business use only.

AI Output generated using your data/inputs is owned by you to the maximum extent permitted by law.

By default, information inputted and interactions with AI Services may be used to improve/train AI models. You may opt out in account settings.

8. Confidential Information and Personal Information

Both parties must protect confidential information, disclose only on a need-to-know basis, and ensure persons with access are bound by confidentiality obligations.

We collect, hold, use and disclose personal information in accordance with our privacy policy and applicable privacy laws.

You must only disclose personal information to us where you have the right to do so (including express consent where required).

9. Consumer Law Rights

These Terms do not restrict non-excludable Consumer Law Rights. If accepted in Australia, nothing excludes rights/remedies under Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)).

10. Liability

To the maximum extent permitted by law, liability exclusions and limitations in clause 10 apply.

Neither party is liable for Consequential Loss. Liability may be reduced proportionately where loss is caused/contributed by the other party.

Our aggregate liability is limited to fees paid in the 12 months preceding the event, or AU$1,000 where no fees were paid (subject to non-excludable rights).

11. Suspension and Termination

We may suspend access where we reasonably believe unauthorised access/use occurred, and will notify within a reasonable time.

Either party may terminate as set out in clause 11, including for non-payment, uncured breach, irremediable breach, insolvency events, or service discontinuation (with required notice).

If prepaid recurring access remains unused at valid termination points, pro-rata refunds apply as set out in these Terms.

12. General

Key provisions include assignment restrictions, dispute resolution process, force majeure, governing law, notices, and nature of legal relationship.

Governing law is Victoria, Australia. Disputes are managed per clause 12 process (good-faith meeting first, then mediation/arbitration path as applicable).

Services do not constitute and are not a substitute for financial, legal or risk-management advice.

13. Definitions

Defined terms include: Account, AI Systems, Authorised User, Consequential Loss, Liability, Personal Information, and Services, each with meanings set out in clause 13.1.