Quick Overview

• We collect information you provide and information gathered when you interact with us.
• We use personal information to provide services, support customers, and improve operations.
• We protect information with layered technical, operational, and physical safeguards.
• You have rights including access, correction, and marketing opt-out choices.

Information We Collect

• Basic identifying and contact details (name, address, email, phone, professional details).
• Service-related information (payments/transactions, service preferences, marketing preferences, feedback and survey responses).
• Digital information (IP address, location derived from IP, browsing/search behaviour, usage patterns, cookie preferences).
• Professional information for workers/applicants (employment history, licences/authorisations, registrations).

How We Collect Personal Information

• Directly from you (interactions, forms, enquiries, communications).
• Automatically (when using website/platform/online services).
• From third parties (service providers, business partners, public/government sources, authorised persons).

Why We Collect, Hold, Use and Disclose Personal Information

We collect and use personal information to run our business and provide services.

• Business operations: customer/supplier relationship, service delivery, billing/administration, verification.
• Communication and support: enquiries, service updates, event/survey participation, support workflows.
• Service improvement: analytics, market research, platform and business operations enhancement.
• Marketing and promotions: communications, offers, benefits, and preference management.
• Employment purposes: candidate assessment and workforce records.
• Legal and compliance: legal obligations, regulatory reporting, legal process responses, rights protection.

Our Disclosures to Third Parties

• Service providers (IT, storage, hosting, payment, marketing, analytics).
• Professional advisers (bankers, auditors, insurers/brokers, legal advisers).
• Business partners/agents/contractors as required.
• Corporate transaction participants and advisers.
• Courts, tribunals, regulators, law enforcement, emergency services, and parties authorised by you or law.

Overseas Disclosure

Personal information is stored in Australia but may be accessed/transferred overseas where providers/partners are overseas or cloud services are used.

Before overseas disclosure, we take reasonable steps to ensure recipients protect information in accordance with applicable law and comparable safeguards.

Your Privacy Rights and Choices

• You may choose whether to provide information, but some services may not be available without required data.
• Where lawful/practicable, you may interact anonymously or with a pseudonym for limited interactions.
• You may request access to personal information and request correction of inaccurate/outdated/incomplete information.
• You may opt out of marketing communications at any time via unsubscribe or contact request.

How to Contact Us About Rights or Complaints

Privacy officer contact: depot@truckall.au | +61 485 000 011 | 3850 G, 470 St Kilda Rd, Melbourne VIC 3004.

We verify identity, investigate/process requests, and respond in writing within reasonable timeframes.

• If dissatisfied with complaint response, you may request senior review or contact OAIC (Australia).

Protecting Your Information

• Technical safeguards: enterprise encryption, testing, monitoring, threat detection.
• Operational safeguards: staff training, strict access controls, audits and incident-response testing.
• Physical safeguards: secure premises access and secure disposal protocols.

How Long We Keep Your Information

We retain personal information only as long as needed for collection purposes or legal requirements, then securely destroy or de-identify it.

Cookies and Analytics

• We use cookies, tracking pixels and similar technologies for essential functions, analytics/performance and personalisation.
• You can manage these technologies through browser/client controls and preference settings.
• We use Google Analytics and Meta advertising tools to understand usage and ad performance.

Use of Location Services Data

• We may collect precise or approximate location data for fleet tracking/management, safety/security and lawful operations.
• If location services are disabled, service capability may be affected.

Artificial Intelligence (AI) Technologies

We use AI/ML technologies, including third-party AI tools, where legally permitted and necessary for operations/services.

Any information provided to or via AI features may be used to train AI models; this can be turned off in account settings.

• AI-generated/inferred information is treated as personal information and associated rights continue to apply.
• We maintain human oversight of significant AI-related decisions and regularly monitor output accuracy/reliability.
• We assess and document AI privacy risks and implement controls to mitigate those risks.

Amendments

We may update this policy by posting revised versions on our website. Please review regularly to stay current with changes.